1. General Provisions

1.1. These Terms and Conditions set out the rules for using the online store offering the sale of tourist attractions and excursions, operating at zakopane4you.com.

1.2. The store is owned by Rewelka Ewelina Majerczyk, with its registered office at Ustup 15a, 34-500 Zakopane, Tax ID: 7361749160.

1.3. Customer service can be contacted via:

• Email: info@zakopane4you.com
• Phone: +48 504 918 718
• Contact form on the website

1.4. A customer may be a natural person, legal entity, or organizational unit without legal personality who makes purchases in the online store.

2. Store Offer

2.1. The online store offers the sale of tourist attractions and excursions in the form of vouchers, tickets, or reservations.

2.2. Detailed information about each offer, including the scope of services, duration, location, and price, is available on the product page.

2.3. The store reserves the right to change the offer, prices, and product availability at any time.

3. Purchase Rules

3.1. Purchases can be made by:

• Adding the selected product to the cart,
• Completing the order form,
• Making payment through the available methods (e.g., credit card, instant transfer, BLIK).

3.2. Upon completing the order, the customer receives a confirmation email with transaction details.

4. Cancellation and Refund Policy

4.1. Customers have the right to cancel their reservation and receive a full refund, provided the cancellation is made at least 7 days before the scheduled service date.

4.2. In the case of cancellations made less than 7 days before the service date, a refund will not be provided.

4.3. To cancel a reservation, the customer should contact customer service and provide order details.

4.4. If a service is canceled by the store (e.g., due to force majeure, inability to deliver the service, low participation), the customer is entitled to a full refund.

5. Customer Rights and Obligations

5.1. Customers are required to provide accurate and complete information when making a purchase.

5.2. Customers agree to comply with the rules of participation in purchased attractions or excursions, including safety regulations and the organizer’s terms.

6. Complaints

6.1. Customers have the right to file a complaint in case of non-performance or improper performance of the service.

6.2. Complaints should be submitted in writing via email to customer service or using the contact form on the website.

6.3. A complaint should include a detailed description of the issue, the order number, and the customer’s contact information.

6.4. The store commits to addressing complaints within 14 business days from the date of receipt.

7. Personal Data Protection

7.1. The administrator of customers’ personal data is Zakopane4You.

7.2. Customers’ personal data is processed solely for the purpose of order fulfillment and in accordance with applicable legal regulations.

7.3. Detailed information on personal data processing is provided in the Privacy Policy available on the store’s website.

8. Final Provisions

8.1. These Terms and Conditions are effective from the date of their publication on the store’s website.

8.2. In matters not covered by these Terms and Conditions, the provisions of the Polish Civil Code and other applicable Polish laws shall apply.

8.3. The store reserves the right to amend these Terms and Conditions. Customers will be informed of any changes at least 14 days in advance through the publication of the new version on the website.

Publication date of the Terms and Conditions: 16.12.2024